Return & Refund Policy

Effective Date: March 1st, 2025

We want you to love every bite of your Pusong Macarons order. Because our products are perishable and made-to-order, we can’t accept returns — but we’ll always make things right if there’s an issue.

1. No Returns on Perishable Goods

Due to the nature of our macarons, we do not accept returns or exchanges once an order has been delivered or picked up.

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the packaging and product. We’ll gladly offer a replacement or store credit if eligible.

3. Order Cancellations

Cancellations are accepted within 24 hours of placing your order. After that, your macarons are likely already being baked with love and can’t be canceled.

4. Pickup Orders

Please arrive on time for your scheduled pickup window. Orders not picked up within the timeframe may not be eligible for refunds or replacements.

5. Contact Us

To report an issue or request a refund, email angela@pusongmacarons.com with your order number and a short description of the problem. We’ll take care of you as quickly as possible.